NLP Negotiating for results

Course Overview

Employees frequently need to influence the behaviour and decision making of peers, reports, clients and superiors as well as take part in more formal negotiations. Becoming more aware of the impact they have on others as well as understanding what drives their counterpart’s opinion and position is vital in order to become proficient in influencing and negotiating.

This course will teach them how to improve their negotiating skills and learn how to interpret other styles and use it to the benefit of your organization.

This course focuses on the following:

 What is conflict?
 The main sources of conflict
 Different types of conflicts
 Conflict stages
 Listening and paying attention
 Attitudes towards conflict
 Tools for improved communication
 What gives people power
 Problem solving
 Inter-group conflict
 Stereotypes and prejudices
 Strategies for resolving inter-group conflict
 Negotiations
 The importance of negotiations and agreements
 Building the relationship
 Useful questions for setting up a negotiations process
 Persuading through discussion
 Building trust